DART’s goals in every WorkSmart training session are to enhance employee confidence, ensure a safer workplace environment, and positively impact employee retention. 

Due to Covid 19, DART is only offering remote training options. Currently, DART’s Verbal De-escalation Training is available through Zoom and as an on-line, self-directed course. The same great content – new format!

DART's Verbal De-escalation Training

Our goals with the DART Verbal De-escalation Training are to increase staff confidence and decrease workplace violence. This 2-hour training can be customized to meet specific client needs. Learning objectives are that participants will:

  • Describe the 4 elements of an effective Workplace Safety System.
  • Situational Awareness: Identify the three major areas of workplace safety awareness and apply them to individual work environments; discuss fear and coping with fear.
  • Differentiate between the correct methods to respond to verbally and physically escalating situations.
  • Differentiate between the levels of verbal de-escalation and demonstrate their application to realistic workplace scenarios.

For more information about this training use the Contact Button below.

DART’s Train-the-Trainer Certification

DART’s Train-the-Trainer program provides large organizations with the option to train select employees on how to conduct DART’s Verbal De-escalation Training and licenses on a yearly basis, the use of DART’s curriculum and materials. This allows the client flexibility to ensure all their staff are current in DART’s Verbal De-escalation training. In addition, DART provides periodic evaluation of instructors to assure quality of technique and updates client on any modifications to the curriculum. Please contact us for additional information.